This Privacy Policy describes how x33 collects, uses, stores, and protects the personal data of members and visitors to the x33 platform. We are committed to handling your information responsibly and in compliance with applicable data protection principles.
Six commitments that define how x33 handles your personal data
x33 collects only the personal data that is necessary to provide and improve our services, meet our licensing obligations, and comply with applicable law. We do not collect data speculatively.
All personal data held by x33 is protected by industry-standard security measures including SSL encryption in transit and AES-256 encryption at rest. Access is restricted to authorised personnel only.
x33 does not sell, rent, or trade your personal data to third-party advertisers or marketing organisations. Your information is yours — it is not a commercial commodity for x33.
Data is shared with third parties only where strictly necessary — licensed payment processors, KYC verification providers, and regulatory authorities. All such parties are contractually bound to protect your data.
x33 members have the right to access, correct, and request deletion of their personal data, subject to legal retention requirements. Requests can be submitted via x33 live chat or email support.
x33 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by licensing and legal obligations. Data is securely deleted at the end of its retention period.
Last updated: 1 June 2026 | Effective date: 1 June 2026
In this Privacy Policy, the following definitions apply:
2.1 x33 is the data controller in respect of all personal data collected through or in connection with the x33 Platform. As data controller, x33 determines the purposes and means of processing your personal data.
2.2 Where x33 engages Third-Party Service Providers to process personal data on its behalf, those providers act as data processors under contract with x33 and are prohibited from processing your data for any purpose other than the specific service they are engaged to provide.
3.1 x33 collects personal data through the following categories of collection activity:
| Category | Data Collected | Collection Method |
|---|---|---|
| Identity Data | Full legal name, date of birth, Malaysian IC number or passport number | Registration form; KYC document upload |
| Contact Data | Malaysian mobile telephone number, email address (if provided) | Registration form; account settings |
| Financial Data | Payment method details (Touch n Go eWallet reference, bank account name/number for withdrawals), transaction history | Cashier; payment processor integration |
| Technical Data | IP address, device type, browser type, operating system, session timestamps | Automatic — server logs and analytics |
| Usage Data | Pages visited, games played, bet history, session duration, bonus activity | Automatic — Platform activity logs |
| Communications Data | Content of live chat conversations and support ticket correspondence | Customer support interactions |
3.2 x33 does not intentionally collect sensitive personal data categories (such as racial or ethnic origin, health data, or biometric data) unless strictly required for identity verification purposes under applicable licensing requirements.
4.1 x33 uses the personal data it collects for the following purposes:
5.1 x33 processes your personal data on the following legal bases:
6.1 x33 does not sell personal data to third parties. x33 may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:
6.2 In the event that x33's business is subject to a merger, acquisition, or sale of assets, personal data may be transferred to the relevant successor entity, subject to equivalent privacy protections.
7.1 x33 uses cookies and similar tracking technologies on the Platform for the following purposes:
7.2 On your first visit to x33.lat, you will be presented with a cookie consent notice. You may manage your cookie preferences at any time through your browser settings. Please note that disabling essential cookies will prevent you from logging in to your x33 account.
8.1 x33 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:
8.2 While x33 employs industry-standard security practices, no security system is impenetrable. In the event of a data breach that affects your personal data, x33 will notify affected members and relevant regulatory authorities as required by applicable law.
9.1 x33 retains your personal data for as long as your account is active, and for such additional periods as are required by applicable law and licensing obligations. Specifically:
9.2 Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
10.1 Subject to applicable law and x33's legal retention obligations, you have the following rights in respect of your personal data held by x33:
10.2 To exercise any of the above rights, please contact x33 customer support via live chat or at [email protected] (plain text — not a clickable link). x33 will respond to all data rights requests within thirty (30) days of receipt.
11.1 x33 operates as an international platform with infrastructure and service providers located in multiple jurisdictions. As a result, your personal data may be transferred to and processed in countries outside Malaysia, including countries that may have different data protection laws than those applicable in Malaysia.
11.2 Where x33 transfers personal data internationally, it takes steps to ensure that appropriate safeguards are in place, including requiring Third-Party Service Providers to contractually commit to data protection standards equivalent to those applied by x33.
12.1 The x33 Platform is strictly for adult users aged 21 and above. x33 does not knowingly collect personal data from persons under the age of 21.
12.2 If x33 discovers that it has inadvertently collected personal data from a person under 21, it will promptly delete that data and close the associated account.
12.3 If you have reason to believe that a person under 21 has provided personal data to x33, please contact x33 support immediately.
13.1 With your consent, x33 may send you promotional communications including bonus offers, free spin notifications, sportsbook promotions, and platform news via SMS to your registered Malaysian mobile number.
13.2 You may opt out of marketing communications at any time by:
13.3 Opting out of marketing communications does not affect the delivery of service-critical communications such as account security alerts, withdrawal confirmations, and KYC requests.
14.1 x33 may update this Privacy Policy from time to time to reflect changes in applicable law, regulatory requirements, or x33's data processing practices. When material changes are made, x33 will notify members via a prominent notice on the Platform or by message to their registered mobile number prior to the revised policy taking effect.
14.2 Your continued use of the x33 Platform following the effective date of any revised Privacy Policy constitutes your acknowledgement of and agreement to the updated policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or x33's handling of your personal data, please contact us via:
You may also review x33's Terms & Conditions and Responsible Gaming policy for further information about how x33 operates.
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